FAQ's
What shipping organization do you use?
I use shipping agents who are experienced in the shipping of artwork. The artwork will have a light wrapping like bubble wrap or something equivalent when it leaves me, but I then leave the final packaging to the shipping people who do this all the time.
What are your shipping rates?
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These vary depending on size of the work, where it is being sent, etc. By way of indication only, rates for shipping around New Zealand are typically in the $80 to $300 range. Shipping costs will be finalized as part of the sales process.
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International shipping rates will and are on a case-by-case basis. Click here to contact me to discuss.
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Insurance is typically 5% of the cost of the artwork and will also be confirmed as part of the sales process.
Delivery times
I aim to process orders with 5 working days of a confirmed sale. Delivery times, both within New Zealand and internationally will vary. Typically, delivery within New Zealand would be up to 8 working days.
Can I pick up my purchase?
Yes, you are most welcome to visit my Auckland studio, by mutual arrangement. Click here to contact me.
Will the artwork look exactly as it does on my screen?
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This is a really good question that gets asked all the time! I do my very best to display my artwork as accurately as possible, however, the resolution quality of the device (computer, laptop, phone, tablet, etc) you are using may result in variations.
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I can arrange for additional pictures to be taken and emailed to you as part of the sales process, if needed. Again, please contact me to discuss.
Returns Policy
All sales are final unless the artwork is damaged in transit. If an artwork arrives damaged, click here to contact immediately, with photos of the work and the packaging.